Week 2 - Interpersonal Skills
Questions…
Enrich client stories by bringing out a more complete description, including important details
Appropriate questions are those that are most likely to enlarge or clarify the story
Questions can open or close client talk intentionally, according to the needs of the time.
Open Questions
Closed Questions
• Who is most powerful in the family?
• When is the situation worst?
• Where do you see yourself in 3 years?
• Is this typical of your study day?
• Are you working full time?
• Do you feel X demands a lot from you?
Open questions have 4 key stems:
What?
Often leads to facts
How?
Often leads to feelings or emotions
Why?
Often leads to a discussion of reasons. Use cautiously!
Could / Would / Can?
These questions are considered ideal as they are open and specific.
Probing Questions
Can be statements, questions, requests, single words, phrases, non-verbal prompts.
Enable you and the person to explore the content of the message more fully.
Useful for helping people who are resistant to telling their stories, or need help collaborating on, moving forward in the process.