Week 2 - Interpersonal Skills
Terminology
Interviewing:
A form of consultation and process of gathering data, and/or providing information, and/or suggesting workable solutions/alternatives for resolving concerns
Tends to be one-way, shorter, closed-ended questions
Coaching:
Partnering with individuals/groups in a thought-provoking and creative process that inspires building personal and professional potential
Working together to solve problems
Counselling:
An intensive and personal process for individuals/groups, focused on listening and developing strategies for change and growth
Personal growth oriented
Psychotherapy:
Focused on deep-seated and entrenched individual (or group) issues, which often require more time for resolution
Deeper individual focus
Interpersonal skills include:
The overlapping elements in all of these is interpersonal skills
Opening the session/interview
Attending
Active listening
Demonstrating empathy
Helpful silence
Questioning skills
Summarising
Referring
Additional principles to effective communication
Reflective practice